Welcome to the ReedRunners Help Center. Here you’ll find answers to the most common questions about shipping, returns, payments, and product warranty. Our goal is to make your shopping experience simple, transparent, and worry-free.
Shipping
Processing: 1–3 business days. Delivery: 7–10 business days. Total: 8–13 business days.
Orders are prepared within 1–3 business days. Our order cutoff time is 4:00 PM.
We currently ship to Australia, Belgium, Canada, Spain, France, Italy, the Netherlands, New Zealand, Sweden, Switzerland, the United Kingdom, and the United States.
Yes. Once shipped you will receive a tracking code by email. Use it on our tracking page.
Returns
You can request a return within 30 days of receiving your order.
Items must be new, unused, unwashed, and have their original tags.
Contact Contact@reedrunners.com within 30 days of receiving your order with your order number and the item(s) you wish to return. We will then provide the return address and return form by email.
Once we receive your return and confirm that it meets the return conditions, your refund will be processed within 10 days using the same payment method used at checkout.
Payment
Yes. All payments are processed through a secure checkout using SSL encryption to help protect your payment information.
Orders are processed in the local currencies supported for the countries we serve, including GBP, EUR, USD, CAD, AUD, NZD, CHF, and SEK.
Please check that your payment details are correct and that your payment method has sufficient funds. If the issue continues, contact your bank for further assistance.
Still Need Help?
ReedRunners
Built around the Run.
We're here to help with any questions about your order, products, or account.
Customer Support
Business Locations
449 Brook Lane, Kings Heath,
Birmingham, West Midlands,
United Kingdom, B13 0BT
6418 Mormon Creek Rd,
Lolo, MT 59847, USA
Support Hours
Messages received outside these hours will be reviewed during the next available support period.
REEDRUNNERS · Made for Movement.
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