If you change your mind shortly after placing an order, ReedRunners provides a limited period during which cancellation can normally be requested before fulfilment progresses too far.
This Policy explains when cancellation is available, how to request it, and what happens once an order has already entered preparation or shipment.
1. Cancellation Window
Customers may request cancellation within 3 hours of placing an order.
ReedRunners does not charge any cancellation fee.
Where the order can still be stopped during this period, it will be cancelled and a full refund will be issued to the original payment method.
2. Cancellation Requests After 3 Hours
After the first 3 hours, cancellation may still be possible, but it is no longer guaranteed.
At this stage, the result depends on how far the order has progressed through fulfilment.
We may still be able to cancel an order if it:
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Has not yet been fulfilled
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Has not been prepared for shipment
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Has not progressed too far through the fulfilment process
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Can still reasonably be stopped before dispatch
Once the order has already been prepared, fulfilled or handed into the shipping process, cancellation may no longer be possible.
3. How to Request Cancellation
For the fastest and easiest cancellation process, we recommend replying directly to your original order confirmation email.
This allows our support team to identify the correct order and check its current fulfilment status more quickly.
If you cannot access the original confirmation email, contact:
Please include:
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Your order number
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The full name used for the order
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A clear request to cancel the purchase
Our team will review the order status before confirming whether cancellation can still be completed.
4. Once an Order Has Been Dispatched
An order that has already been dispatched can no longer be cancelled through the pre-shipment cancellation process.
Once the parcel has been delivered, an eligible return may instead be requested under our Return & Refund Policy.
Customers should follow the authorized return process rather than independently sending the parcel to one of our business addresses.
5. Refunds for Approved Cancellations
Approved cancellations receive a full refund to the original payment method.
ReedRunners applies:
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No cancellation fee
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No percentage deduction
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No restocking fee for an order successfully cancelled before shipment
Once the refund has been submitted, your bank, card issuer or payment provider may require additional processing time before the amount becomes visible in your account.
6. Changes to an Order
If you notice that something in your order needs changing, contact us as soon as possible.
This may include:
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Size
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Colour
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Variant
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Quantity
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Delivery information
Where fulfilment has not progressed too far, we may be able to assist.
However, order changes cannot be guaranteed once preparation has started.
If the requested change cannot be made but the order is still eligible for cancellation, cancelling the order and placing a new one may be the simplest option.
7. Orders Cancelled by ReedRunners
ReedRunners may occasionally need to cancel an order if it cannot be fulfilled correctly.
This may happen where:
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The ordered product or selected variant becomes unavailable
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Stock information has not updated quickly enough during a period of high demand
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Replacement stock would delay shipment beyond the expected timeframe
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The available item does not meet the required pre-dispatch quality standard
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Payment cannot be completed or is reversed
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A significant pricing or technical issue affects the order
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The delivery address cannot reasonably be serviced
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Another issue prevents the order from being fulfilled correctly
If an available product does not meet our required quality standard, we will not knowingly dispatch it simply to complete the order.
Where ReedRunners cancels an order after payment has already been collected, a full refund will be issued immediately to the original payment method.
8. Cancellation Support
For cancellation requests, replying directly to your original order confirmation email is recommended whenever possible.
If you cannot access it:
Email: contact@reedrunners.com
Phone: +1 406 5058313
Support Hours
Monday–Friday: 9:00 AM–4:00 PM (UTC+0)
Saturday–Sunday: 10:00 AM–2:00 PM (UTC+0)
Business Address: 449 Brook Lane, Kings Heath, Birmingham, West Midlands, United Kingdom, B13 0BT
Business Branch Address: 6418 Mormon Creek Rd, Lolo, MT 59847, USA
Messages received outside these hours will be reviewed during the next available support period.