our values

At Athletekits, we don't believe in adding more noise to the world of sport

We believe in something simpler: good footwear, honest choices, and a reason to keep moving

Our brand is built around three values that shape what we offer, how we think, and the experience we want every Athletekits customer to have

Quality That Earns Its Place

A shoe isn't just another item in your wardrobe. It's what carries you through the early miles, the hard sessions, the long days, and everything in between.

That's why we care about quality, comfort, durability, and purpose.

We look for footwear that has a reason to be there, products chosen for how they perform, how they feel, and what they can bring to your journey

Movement for Everyone

Sport looks different for everyone.

For one person, it's a 5K before work. For another, it's a training session after a long day. It might be a weekend trail, a daily walk, a first run, or simply choosing to be more active.

There is no minimum level of performance required to belong here.

Every runner has a starting line. Every athlete has a next goal.

Athletekits exists for people who move, wherever they're starting, whatever they're chasing, and however they define progress.

Progress Over Perfection

Not every run will be your fastest.

Not every workout will feel great.

Some days you'll hit a personal best. Other days, getting out the door will be the achievement.

Both count.

We believe progress is built through consistency, one run, one session, one step at a time.

It's showing up when motivation isn't there. Learning from the days that don't go to plan. Celebrating the small wins. Then coming back tomorrow.

You don't need to win every day.

You just need to keep moving forward.

This Payment & Billing Policy explains how prices, currencies, payments, refunds and billing-related issues are handled when you place an order with ReedRunners.

1. Prices and Supported Currencies

Prices are displayed according to the market and currency available to the customer.

ReedRunners supports:

Market Currency
Australia AUD
Belgium EUR (€)
Canada CAD
Spain EUR (€)
France EUR (€)
Italy EUR (€)
Netherlands EUR (€)
New Zealand NZD
Sweden SEK
Switzerland CHF
United Kingdom GBP (£)
United States USD

The final amount and currency are shown before payment is submitted.

Customers should review the total carefully before completing checkout.

2. Payment Methods

The payment methods available for a particular order are displayed directly during checkout.

Availability can vary depending on factors such as:

  • Customer location

  • Currency

  • Device

  • Payment provider

  • Checkout configuration

Only payment options shown as available during checkout can be used for that order.

Payments are processed through secure payment services integrated with our checkout.

3. Payment Authorization

When an order is placed, the payment method may be authorized or charged as part of completing the transaction.

An order is not considered successfully paid until confirmation is received from the relevant payment provider.

A payment may fail or be declined for reasons including:

  • Insufficient funds

  • Incorrect payment details

  • Expired card or payment method

  • Bank or card-provider restrictions

  • Security or fraud-prevention checks

  • Technical or payment-network issues

Where a payment is declined, the customer's bank or payment provider may be able to provide further information.

4. Billing Information

Customers are responsible for entering accurate billing information during checkout.

This may include:

  • Full name

  • Billing address

  • Postal or ZIP code

  • Contact information

  • Payment details

Incorrect or incomplete billing information may cause a payment to fail or an order to require additional review.

5. Checkout Total, Taxes and Duties

The final amount displayed during checkout is intended to represent the amount payable for the order.

Applicable taxes and import-related charges are normally included in the product price or otherwise handled by ReedRunners during fulfilment.

Customers should not normally be required to pay separate customs duties or import charges beyond the amount shown at checkout.

If an eligible import-related charge is unexpectedly requested and paid separately, the process described in our Shipping Policy and Return & Refund Policy will apply.

6. Currency Conversion and Financial Provider Charges

ReedRunners charges customers in the currency displayed during checkout.

A customer's bank, card issuer or payment provider may independently apply:

  • Currency conversion

  • Foreign transaction fees

  • International payment fees

  • Other financial-provider charges

These charges are determined by the customer's financial provider and are not collected by ReedRunners.

7. Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same purchase, contact our support team so the transaction can be reviewed.

For faster assistance, reply directly to your original order confirmation email whenever possible.

Please include any relevant information, such as:

  • Order number

  • Transaction amount

  • Transaction date

  • Payment reference or screenshot where available

A bank may occasionally display a temporary authorization separately from the final completed charge.

A pending authorization does not necessarily mean that a second completed payment has been collected and may disappear automatically according to the bank's processing timeframe.

8. Refunds

Approved refunds are normally issued to the original payment method used for the purchase.

After ReedRunners submits the refund, the customer's bank, card issuer or payment provider may require additional time before the funds become visible.

Any processing time after the refund has been submitted is controlled by the relevant financial provider.

Refund eligibility and timing may also depend on whether the refund relates to:

  • A return

  • An approved cancellation

  • An unavailable product

  • A fulfilment issue

  • Another approved order resolution

The applicable ReedRunners policy will govern those conditions.

9. Customer Cancellations

Customers may request cancellation within 3 hours of placing an order.

ReedRunners does not charge a cancellation fee.

Where a cancellation is approved, the customer will receive a full refund to the original payment method.

After the initial 3-hour period, cancellation may still be possible where the order has not yet been fulfilled, prepared for shipment or progressed too far through the fulfilment process.

Once an order has been prepared or dispatched, cancellation may no longer be available.

Further details are provided in our Cancellation Policy.

10. Orders Cancelled by ReedRunners

ReedRunners may cancel an order if it cannot be fulfilled correctly.

This may happen where:

  • The product or selected variant becomes unavailable

  • Stock information has not updated quickly enough during high demand

  • Replacement stock would delay shipment beyond the expected timeframe

  • The available item does not meet the required pre-dispatch quality standard

  • Payment cannot be completed or is reversed

  • A material pricing or technical issue affects the order

  • The delivery address cannot reasonably be serviced

  • Another issue prevents fulfilment

Where ReedRunners cancels an order after payment has already been collected, a full refund will be issued immediately to the original payment method.

Additional processing time may apply before the funds become visible in the customer's account.

11. Payment Security and Fraud Prevention

ReedRunners and its payment providers may use fraud-prevention and transaction-security systems to protect customers and payments.

An order may be reviewed where there are reasonable concerns relating to:

  • Unauthorized payment

  • Suspicious transaction activity

  • Conflicting billing information

  • Account misuse

  • Payment fraud

Where a payment cannot reasonably be verified, an order may be delayed, declined or cancelled.

12. Payment Disputes

If you notice a payment issue, unexpected charge or problem with an order, we encourage you to contact ReedRunners support first so the matter can be investigated.

Nothing in this Policy prevents customers from using legitimate rights available through their bank, card issuer or payment provider.

Fraudulent or knowingly false payment disputes may be investigated and may affect future use of our services.

13. Payment and Billing Support

For questions concerning payments, billing or refunds, replying directly to your original order confirmation email is recommended whenever possible.

If you cannot access it:

Email: support@reedrunners.com
Phone: +1 406 5058313

Support Hours

Monday-Friday: 9:00 AM-4:00 PM (UTC+0)
Saturday-Sunday: 10:00 AM-2:00 PM (UTC+0)

Business Address: 449 Brook Lane, Kings Heath, Birmingham, West Midlands, United Kingdom, B13 0BT
Business Branch Address: 6418 Mormon Creek Rd, Lolo, MT 59847, USA

Messages received outside these hours will be reviewed during the next available support period.