Terms of service

These Terms of Service govern your use of the ReedRunners website and any purchase made through our store.

By accessing the website, browsing our products, placing an order, or using our services, you agree to these Terms together with the policies referenced throughout them.

Please read them carefully before completing a purchase.

1. About ReedRunners

ReedRunners is an online retail store offering footwear, apparel, and related products to customers across supported international markets.

These Terms apply to:

  • Website visitors

  • Customers

  • Purchasers

  • Users of our customer-support services

  • Anyone interacting with ReedRunners through our website

Additional policies may apply to specific parts of your purchase, including our:

  • Return & Refund Policy

  • Cancellation Policy

  • Shipping Policy

  • Payment & Billing Policy

  • Privacy Policy

Together, these documents form part of the conditions governing purchases made through ReedRunners.

2. Eligibility to Use the Website

By placing an order, you confirm that:

  • You are legally able to enter into the purchase

  • The information you provide is accurate

  • You are authorized to use the selected payment method

  • You are not using the website for fraudulent or unlawful purposes

Where local law requires a purchaser to meet a minimum age or have permission from a parent or legal guardian, the purchaser is responsible for complying with those requirements.

3. Product Information

We aim to present product information as clearly and accurately as reasonably possible.

Product pages may include information relating to:

  • Product model or style

  • Size

  • Colour

  • Materials

  • Features

  • Fit

  • Construction

  • Intended use

  • Product photographs

Minor differences may occur between screen displays and physical products because of lighting, photography, device settings, manufacturing variation, or other reasonable factors.

Customers should review the full product page before purchasing.

Where a product characteristic is particularly important to you, you may contact support before ordering.

4. Independent Sourcing and Third-Party Names

ReedRunners sources products through its own independent supply channels.

Products available through the store may display or reference third-party names, trademarks, logos, model names, designs, or other intellectual property.

All such third-party intellectual property remains the property of its respective owner.

The appearance, display, reference, or sale of a product carrying third-party names or identifiers does not mean that ReedRunners is:

  • The manufacturer of that product

  • The trademark owner

  • An official retailer

  • An authorized distributor

  • An official partner

  • Sponsored or endorsed by the trademark owner

  • Affiliated with the trademark owner

Unless ReedRunners expressly states otherwise, no such commercial relationship should be assumed.

ReedRunners independently reviews products before dispatch and checks, where applicable, that the item corresponds with the specifications, condition, sizing, variant, and information presented on the relevant product page.

We do not rely on claims of official affiliation or manufacturer authorization as part of the sale.

5. Product Availability

Products and variants displayed on the website are subject to availability.

During periods of high demand, stock information may occasionally take time to update.

A product may therefore remain visible as available even where:

  • Existing stock has already been allocated

  • A specific size or colour has sold out

  • Available stock has already been exhausted

  • Upcoming replacement stock would delay shipping beyond the expected timeframe

An order confirmation does not guarantee that every item will ultimately pass availability and fulfilment checks.

6. Pre-Dispatch Product Checks

Products may be reviewed during fulfilment before being approved for dispatch.

If an available item does not meet the standard required for shipment, ReedRunners will not knowingly dispatch it simply to complete the order.

An affected item or order may be cancelled where:

  • The selected product or variant is unavailable

  • Remaining stock cannot be supplied

  • Replacement stock would create an unreasonable shipping delay

  • The item does not pass the applicable quality check

  • The product cannot otherwise be approved for fulfilment

Where ReedRunners cancels an order after payment has already been collected, a full refund will be issued immediately to the original payment method.

Your financial provider may require additional time to display the refund.

7. Orders

Submitting an order constitutes an offer to purchase the products selected.

After an order is placed, you may receive an electronic confirmation acknowledging receipt.

ReedRunners reserves the right to review an order before fulfilment.

An order may be rejected or cancelled where reasonably necessary because of:

  • Product unavailability

  • Payment failure

  • Fraud or security concerns

  • Incorrect pricing

  • Technical errors

  • Delivery restrictions

  • Incomplete order information

  • Failed pre-dispatch checks

  • Another material issue preventing fulfilment

Where payment has already been collected for an order we cancel, the applicable amount will be refunded.

8. Pricing

Product prices are displayed on the website according to the applicable market and currency.

Prices may change without notice before an order is placed.

Once an order has been accepted, the customer will normally be charged the amount confirmed during checkout.

If a clear pricing or technical error affects an order, ReedRunners may contact the customer or cancel the affected order.

Where an affected order has already been paid, a full refund will be issued if the order cannot proceed.

9. Payments

Payment methods available for a specific purchase are displayed directly during checkout.

Available options may vary depending on:

  • Country

  • Currency

  • Device

  • Payment provider

  • Checkout configuration

Customers are responsible for ensuring that their payment and billing information is accurate.

Payments may be subject to security, authorization, and fraud-prevention checks.

Further details are available in our Payment & Billing Policy.

10. Currency and Financial Provider Charges

Customers are charged in the currency displayed before they complete payment.

Banks, card issuers, or other financial providers may independently impose charges such as:

  • Foreign transaction fees

  • Currency conversion fees

  • International payment fees

These charges are determined by the customer's financial provider and are not collected by ReedRunners.

11. Shipping and Delivery

ReedRunners provides free standard shipping to supported markets.

Our standard shipping framework is:

  • Order cutoff: 4:00 PM (UTC+0)

  • Processing: 1-3 business days

  • Transit: 7-10 business days

  • Estimated total delivery time: 8-13 business days

Delivery periods are estimates and are not guaranteed arrival dates.

Tracking information is normally provided after dispatch and may require up to 3 business days to become active.

Full shipping conditions are explained in our Shipping Policy.

12. Business Operator

ReedRunners is operated by:

BRADY CAPITAL GROUP LIMITED
Company Number: 17303309

This information is provided for business and legal transparency.

ReedRunners remains the customer-facing trading identity used throughout the website, order process, customer communications, and policies.

13. Taxes, Duties and Import Charges

Our pricing and fulfilment structure is designed so that customers should not normally need to pay separate customs duties, import taxes, or clearance charges beyond the amount displayed at checkout.

Where an unexpected eligible charge is requested during delivery, the customer should retain proof of payment and contact ReedRunners.

Once reviewed and verified, eligible charges covered by ReedRunners may be reimbursed in accordance with our applicable policies.

14. Order Cancellation

Customers may request cancellation within 3 hours of placing an order.

ReedRunners does not charge a cancellation fee.

Where cancellation is successfully completed, a full refund will be issued to the original payment method.

After the initial 3-hour period, cancellation may still be possible where fulfilment has not progressed too far.

Cancellation may no longer be possible once an order has:

  • Been fulfilled

  • Been prepared for shipment

  • Entered the shipping process

  • Been dispatched

The full conditions are set out in our Cancellation Policy.

15. Order Changes

Customers should contact ReedRunners as quickly as possible if they need to request a change to:

  • Size

  • Colour

  • Variant

  • Quantity

  • Delivery information

We will try to assist where the order has not progressed too far through fulfilment.

Changes cannot be guaranteed.

If a change cannot be made but the order remains eligible for cancellation, the customer may be able to cancel and place a new order instead.

16. Returns and Exchanges

Eligible products may be returned within 30 days of delivery, subject to the requirements of our Return & Refund Policy.

For voluntary returns, including change of mind, sizing, fit, or colour preference:

  • The customer is normally responsible for return shipping

  • No restocking fee is charged

  • Products must meet the applicable return-condition requirements

Exchanges are subject to availability.

Customers should obtain return instructions and an approved return destination before sending any product.

17. Product Condition and Returns

Reasonable indoor inspection and try-on are permitted where appropriate.

For voluntary footwear returns, products should not show evidence of outdoor use, running, training, extended walking, or everyday wear.

Returned products may be inspected before a refund is approved.

Further requirements are contained in our Return & Refund Policy.

18. Quality and Product Expectations

A customer's personal dissatisfaction with aspects such as:

  • Appearance

  • Finish

  • Construction

  • Feel

  • Perceived quality

  • Expected characteristics

does not automatically mean that the product is defective where the item corresponds with the information presented on the product page and no significant defect, damage, or fulfilment error is confirmed.

In those circumstances, the applicable voluntary return process may be used.

Where a genuine defect, damage, incorrect item, or other material non-conformity is confirmed, ReedRunners will assess the matter under the relevant return and refund provisions.

19. Refunds

Approved refunds are normally returned to the original payment method.

Refunds may arise from:

  • Approved returns

  • Approved cancellations

  • Unavailable products

  • Failed quality checks

  • Incorrect fulfilment

  • Other approved resolutions

For returns, refunds are normally processed within 10 days after the returned product has been received, inspected, and approved.

After ReedRunners submits a refund, your bank or payment provider may require additional time before the amount becomes visible.

20. Fraud and Misuse

Customers must not use ReedRunners for fraudulent, abusive, misleading, or unlawful purposes.

This includes conduct such as:

  • Unauthorized payment use

  • False refund claims

  • Fraudulent payment disputes

  • Deliberate manipulation of promotions

  • Misrepresentation of order circumstances

  • Attempts to interfere with website security

  • Attempts to obtain goods or refunds through deception

ReedRunners may review, reject, restrict, or cancel transactions where reasonable evidence of fraud or misuse exists.

Nothing in this section limits a customer's legitimate right to raise a genuine payment dispute or consumer complaint.

21. Website Use

You may use the ReedRunners website for lawful personal shopping and related purposes.

You must not:

  • Attempt unauthorized access

  • Introduce malicious software

  • Disrupt website functionality

  • Scrape or exploit the website in an abusive manner

  • Use the website for fraudulent purposes

  • Misuse website content or services

We may restrict access where reasonably necessary to protect the website, customers, or business operations.

22. Intellectual Property

Content created for the ReedRunners website, including original text, layout, graphics, store imagery, and other ReedRunners-created materials, may be protected by applicable intellectual-property rights.

Third-party trademarks, names, logos, designs, model names, and other third-party intellectual property remain the property of their respective owners.

Nothing on the website transfers ownership of third-party intellectual property to ReedRunners.

23. Third-Party Services

ReedRunners may rely on third-party providers for services including:

  • Ecommerce infrastructure

  • Payments

  • Fulfilment

  • Shipping

  • Tracking

  • Fraud prevention

  • Analytics

  • Customer communication

Some third-party services operate under their own terms and policies.

ReedRunners is not responsible for independent third-party services outside our reasonable control, although we remain responsible for our own obligations to customers where applicable.

24. Website Availability

We aim to keep the website available and accurate, but uninterrupted operation cannot be guaranteed.

The website may occasionally be affected by:

  • Maintenance

  • Technical problems

  • Network issues

  • Service-provider interruptions

  • System updates

  • Events outside our reasonable control

We may modify or temporarily suspend parts of the website where reasonably necessary.

25. Limitation of Responsibility

To the extent permitted by applicable law, ReedRunners is not responsible for losses that are:

  • Not reasonably foreseeable

  • Caused by circumstances outside our reasonable control

  • Caused by inaccurate information supplied by the customer

  • Caused solely by an independent third party outside our control

Nothing in these Terms excludes or restricts liability where doing so would not be legally permitted.

26. Events Outside Our Reasonable Control

ReedRunners will not be considered in breach of these Terms solely because performance is delayed or prevented by circumstances reasonably outside our control.

These may include:

  • Severe weather

  • Transport disruption

  • Customs delays

  • Natural disasters

  • Government restrictions

  • Carrier disruption

  • Network failures

  • Major service-provider outages

  • Other comparable events

Where such circumstances affect an order, we will take reasonable steps to manage the situation and communicate where appropriate.

27. Consumer Rights

These Terms are intended to operate alongside any mandatory consumer rights that apply to your purchase.

Nothing in these Terms is intended to remove or restrict rights that cannot lawfully be excluded under applicable consumer-protection rules.

Where a mandatory legal requirement conflicts with a provision of these Terms, the applicable mandatory requirement will prevail to the extent required.

28. Privacy

Personal information is handled in accordance with our Privacy Policy.

That policy explains how ReedRunners collects, uses, shares, protects, and retains personal information connected with the website and customer orders.

29. Changes to These Terms

ReedRunners may update these Terms where necessary to reflect changes to:

  • Store operations

  • Website functionality

  • Policies

  • Fulfilment processes

  • Service providers

  • Applicable requirements

The Terms published on the website at the time of your purchase will normally apply to that transaction, subject to any mandatory legal requirements.

30. Contact

If you have questions about these Terms or an existing order, replying directly to your original order confirmation email is recommended whenever possible.

If you cannot access it:

Email: support@reedrunners.com
Phone: +1 406 5058313

Support Hours

Monday-Friday: 9:00 AM-4:00 PM (UTC+0)
Saturday-Sunday: 10:00 AM-2:00 PM (UTC+0)

Business Address: 449 Brook Lane, Kings Heath, Birmingham, West Midlands, United Kingdom, B13 0BT
Business Branch Address: 6418 Mormon Creek Rd, Lolo, MT 59847, USA

Messages received outside support hours will be reviewed during the next available support period.