Shipping policy

From order confirmation to delivery, ReedRunners aims to keep the shipping process clear and predictable.

This Shipping Policy explains where we deliver, how orders are processed, estimated delivery times, tracking activation, and how taxes and import charges are handled.

1. Shipping Overview

Shipping detail ReedRunners policy
Standard shipping Free
Order cutoff 4:00 PM (UTC+0)
Processing time 1-3 business days
Estimated transit time 7-10 business days
Estimated total delivery time 8-13 business days
Tracking Provided after dispatch
Tracking activation Up to 3 business days
Duties and import charges Handled by ReedRunners

The estimated total delivery timeframe combines normal order processing and carrier transit time.

2. Countries We Deliver To

ReedRunners currently ships eligible orders to:

Australia, Belgium, Canada, Spain, France, Italy, Netherlands, New Zealand, Sweden, Switzerland, United Kingdom and United States.

Product, size or variant availability may occasionally differ depending on current stock and fulfilment conditions.

3. Free Standard Shipping

ReedRunners provides free standard shipping across all supported markets.

There is no minimum order value required for standard free shipping unless a specific promotion or checkout condition clearly states otherwise.

4. Order Processing

Our daily order cutoff is 4:00 PM (UTC+0).

Orders normally require 1-3 business days to be processed before dispatch.

During this period, we may:

  • Confirm order and payment information

  • Verify product and variant availability

  • Prepare the order for fulfilment

  • Complete applicable pre-dispatch checks

  • Prepare shipping and tracking information

Processing time is separate from carrier transit time.

Orders placed after the daily cutoff may begin processing from the next applicable business day.

5. Availability and Pre-Dispatch Checks

Stock can move quickly, particularly during periods of higher demand.

Although we work to keep product availability updated, there may occasionally be a short delay between an item selling out and its availability changing on the website.

As a result, an item may sometimes appear available even though:

  • Remaining stock has already been allocated

  • The selected size, colour or variant is no longer available

  • Upcoming replacement stock would delay shipment beyond the expected timeframe

Products are also checked during fulfilment before they are approved for dispatch.

If an available item does not meet the quality standard required for shipment, we will not knowingly send it simply to complete the order.

Where the ordered item:

  • Is no longer available

  • Cannot be supplied within the expected shipping timeframe

  • Does not pass the applicable quality checks

  • Cannot otherwise be approved for fulfilment

the product will not be shipped.

The affected order will instead be cancelled and a full refund will be issued immediately to the original payment method.

Your bank, card issuer or payment provider may require additional processing time before the refunded amount becomes visible after ReedRunners submits it.

6. Estimated Delivery Time

After dispatch, our estimated carrier transit time is:

7-10 business days

Including normal processing, the estimated total delivery timeframe is:

8-13 business days

These delivery periods are estimates rather than guaranteed arrival dates.

Occasional delays may occur because of circumstances such as:

  • Carrier disruption

  • Customs processing

  • Public holidays

  • Severe weather

  • Local delivery-network issues

  • Remote delivery locations

  • Unexpected logistics circumstances

Where available, tracking information will provide the most current indication of your parcel's progress.

7. Tracking Your Shipment

Tracking information is normally provided once your order has been dispatched.

A newly issued tracking number may not become active immediately.

Depending on the carrier and the time required for the parcel to enter and be scanned within the delivery network, tracking can take up to 3 business days to begin working or showing movement.

During this activation period, the tracking page may temporarily:

  • Show no result

  • Display limited information

  • Show only that shipping information has been created

  • Appear not to have updated yet

This does not automatically mean that there is a problem with the shipment.

If more than 3 business days have passed since you received your tracking number and it still does not display usable information, please contact our support team.

For the quickest assistance, we recommend replying directly to your original order confirmation email.

If you cannot access that email, contact support@reedrunners.com and include your order number and the full name used for the order.

8. Taxes, Customs Duties and Import Charges

ReedRunners' shipping structure is designed so that customers should not normally be required to pay separate taxes, customs duties, import taxes or customs-clearance charges beyond the final amount shown at checkout.

These charges are ReedRunners' responsibility and are normally included in the product price or handled during the fulfilment and delivery process.

In rare situations, a carrier, customs authority or local delivery partner may unexpectedly request payment of an import-related charge even though the relevant amount has already been covered.

This may happen because of an occasional carrier, customs or logistics-processing issue.

If this occurs, please keep:

  • The receipt or invoice

  • Proof that the amount was paid

  • Any relevant customs or carrier documentation

For faster handling, reply directly to your original order confirmation email and attach the relevant proof.

Once the charge has been reviewed and verified, ReedRunners will refund the eligible amount paid by the customer.

Customers should therefore not normally expect additional customs or import charges beyond the amount displayed at checkout.

9. Delivery Information

Please review your delivery details carefully before placing your order.

Make sure the following information is accurate:

  • Full name

  • Delivery address

  • Postal or ZIP code

  • Telephone number

  • Email address

If you notice an error shortly after ordering, contact us as soon as possible.

We will try to assist where fulfilment has not progressed too far.

Once the parcel has already been prepared or dispatched, changes to the delivery information may no longer be possible.

10. Shipping Delays

Most orders are expected to arrive within the estimated timeframe, but occasional delays can occur.

Temporary delays within a carrier or logistics network do not necessarily mean that a parcel has been lost.

Where tracking continues to show movement through the delivery network, additional time may simply be required for the carrier to complete delivery.

If your tracking information appears unusual or you need assistance understanding the shipment status, contact our support team so the available information can be reviewed.

11. Shipping Support

For questions relating to shipping, tracking or delivery, we recommend replying directly to your original order confirmation email whenever possible.

If you cannot access it:

Email: support@reedrunners.com
Phone: +1 406 5058313

Support Hours

Monday-Friday: 9:00 AM-4:00 PM (UTC+0)
Saturday-Sunday: 10:00 AM-2:00 PM (UTC+0)

Business Address: 449 Brook Lane, Kings Heath, Birmingham, West Midlands, United Kingdom, B13 0BT
Business Branch Address: 6418 Mormon Creek Rd, Lolo, MT 59847, USA

Messages received outside these hours will be reviewed during the next available support period.